Shipping is free on every order, no minimum.

We process orders within 1 to 2 business days. Most orders then arrive in about 7 to 14 business days. You will get an email with tracking as soon as your order ships.

Our pieces are fashion jewelry made for kids ages 3 and up. They contain small parts and are not suitable for children under 3. Grown-up supervision is recommended, and necklaces should come off before sleeping, napping, bathing, swimming or rough play.

Keep it dry, store it flat or hanging so chains do not tangle, and wipe it gently with a soft cloth. Skip perfume, lotion, pools and bath time to keep the shine longer.

If your necklace arrives damaged or is not what you ordered, email us within 30 days of delivery with your order number and a photo, and we will make it right with a replacement or a refund.

Yes! Willows Merch was started by 9-year-old Willow, with a little help from her family. Read Willow's story.

Send us a note on our contact page and we will get back to you as soon as we can.